About Daily availability
When you list your car, we’ll automatically set your Daily availability to “I’m always available.” You can change your Daily availability at any time by setting the hours you’re available during each day of the week. You’ll only receive trip requests that start and end within the times you set. Whatever Daily availability you set, we’ll apply to all your vehicle listings.
How to set Daily availability
- Open the Host dropdown menu and choose Settings.
- You’ll land on the screen for Pickup and return hours.
- Turn off the setting for “I am always available” to display custom “From” and “To” entry fields for each day of the week.
- Enter the hours you’re available each day. You can also set yourself as “Always available” or “Never available” on any given day(s) of the week.
- Save your changes.
About Book instantly
We opt all new vehicle listings into “Book instantly,” a setting that automatically accepts a guest’s booking in your vehicle without your having to manually approve the trip. If you’d like to turn off this setting, see the instructions below. When you have “Book instantly” enabled, we apply that setting to all available dates on your calendar and for all trips booked for that listing. When a guest books your car, we don’t send you a trip request because the trip is automatically accepted. Instead, we notify you of the booked trip via email, text, and/or push notification and note it on your Dashboard. If your guest wants to shorten or extend their trip, we won’t process those requests automatically. You’ll have to respond to requests for trip modifications.
If you use Book instantly, we strongly suggest you use the Chewfaster app and enable notifications on your mobile device. Go to your phone’s settings, choose “Notifications,” open the settings for Chewfaster, and turn notifications on. Push notifications help you stay up to date on your booked trips and avoid cancellations and no-shows. Canceling an instantly booked trip will have the same effect as canceling trips you manually accept. Cancellations and host no-shows could affect your host metrics and search rankings.
How to turn off Book instantly
You can remove the Book instantly setting at any time by following the instructions below.
- Open the Host dropdown menu and choose Vehicles.
- Select the vehicle listing you want to edit.
- Choose Trip preferences from the menu to display the Book instantly settings.
- Uncheck the box next to the vehicle location(s) where you want to disable Book instantly.
- Tap “Save” to update your the setting
About vehicle unavailability
Your vehicle is automatically unavailable on the dates that you have a booked trip. Other guests can’t request, book, or extend a trip for those unavailable dates, and you can’t change your availability for those dates. To set your listing as unavailable, follow the instructions below. Guests are unable to request or book your car on the dates you marked as “unavailable.”
How to set all listings as unavailable
- Open the Host dropdown menu and choose Settings.
- You’ll land on the screen for Pickup and return hours.
- Scroll down to Unavailable dates and tap “Add unavailability.” and enter the starting and ending dates and times during which you are unavailable
- Tap “Add” to save your changes.
- The system will apply the unavailable dates you set here across all your vehicle listings.
How to set a single listing as unavailable
- Open the Host dropdown menu and choose Vehicles.
- Select the vehicle listing you want to edit to display the calendar.
- Select a date and a pop-up box will display with the option to “Add an unavailable period.”
- Choose this option to display a new box where you can enter a start date and time and end date and time.
- If you want to make this a recurring setting, tap “Repeat this unavailability weekly” and enter an end date for the recurring setting.
- Tap “Set unavailability” to save your changes.
About snoozing or unlisting your vehicle
Snooze or unlist your car to make if unavailable for an extended or unknown length of time. Choose to snooze when your plans have a specific end time. Your vehicle will be automatically relisted once the snoozed period ends. Unlist when you’re uncertain of the date your vehicle will be available again. When you’re ready to make this listing active again, you’ll need to manually re-list it. Vehicles you snooze or unlist won’t appear in search results. No guests can request them during the time you set. However, you’ll still be responsible for any already-booked trips that fall within that time. You can edit or cancel the snooze at any time.
How to snooze or unlist your vehicle
- Open the Host dropdown menu and choose Vehicles.
- Select the vehicle listing you want to edit.
- Scroll down to the dropdown menu that shows your vehicle status as “Listed.”
- Open that dropdown menu and change the vehicle status to “Snooze” or “Unlisted.”
About adjusting trip preferences
You can adjust your trip preferences to cut down on unwanted requests and keep your approval rate high. Some preferences are applied to all of your listings; others must be set per vehicle. Read instructions below for setting Advance notice, Trip buffer, Trip duration, and Long-term trips.
How to set Advance notice
Select the minimum amount of advance notice you need before a trip starts by following the instructions below. Guests won’t be able to request a trip that starts with less notice than you need. Advance notice is set per vehicle.
- Open the Host dropdown menu and choose Vehicles.
- Select the vehicle listing you want to edit.
- Choose Trip preferences from the menu
- Scroll down to Advance notice.
- Use the dropdown menus to choose how many hours/days notice you want for a trip booking.
- Tap “Save” to update your notice setting for this listing.
How to set Trip buffer
Set the amount of time you want between trips by following the instructions below. Guests won’t be able to request a trip that falls within the buffer you set. Hosts who don’t complete Chewfaster’s in-app cleaning and disinfection training course and hosts who list a vehicle after July 31 will be auto-set to a 72 hour trip buffer time until they’ve completed the course. Access the training on your vehicle page or follow this link.
- Open the Host dropdown menu and choose Vehicles.
- Select the vehicle listing you want to edit.
- Choose Trip preferences from the menu
- Scroll down to Trip buffer.
- Use the dropdown menus to choose how many hours/days notice you want for a trip booking.
- Tap “Save” to update your buffer settings for this listing.
How to set Trip duration
Set the shortest and longest trip lengths you’d accept for a booking by following the instructions below. You’ll only receive requests for trips that are the length you required. Trip duration is set per vehicle.
- Open the Host dropdown menu and choose Vehicles.
- Select the vehicle listing you want to edit.
- Choose Trip preferences from the menu
- Scroll down to Trip duration.
- From the dropdown menus, select the shortest and longest trips you’d accept.
- Check the box for “Require longer weekend trips” if you want to set a two-day minimum for trips that start on a Friday or Saturday.
- Tap “Save” to update your duration settings for this listing.
How to allow for Long-term trips
You can make your vehicle available for longer trips by following the instructions below. When you do, we’ll include it in the search results when guests filter for long-term bookings. This setting is applied per vehicle.
- Open the Host dropdown menu and choose Vehicles.
- Select the vehicle listing you want to edit.
- Choose Trip preferences from the menu
- Scroll down to Long-term trips.
- Check the box next to “Will consider long-term trips.”
- Tap “Save” to save the setting for this listing.